FAQs

Frequently Asked Questions

  1. Is Everything on DyersOnline.com in stock?
  2. How do I find out my order status?
  3. Do I have to pay sales tax?
  4. When does my credit card get charged?
  5. How much is shipping?
  6. How will my order ship?
  7. Can I change or cancel my order?
  8. What is the return policy?
  9. What do I do if my package arrives damaged?
  10. Do we offer volume pricing for large orders?
  11. Will my item look exactly like the picture?
  12. Is it safe to order over the internet?
  13. Can I order by phone or fax?
  14. How can I pay for my order?
  15. Where do you ship to?

 

Answers...

  1. Is everything on DyersOnline.com in stock?

    Dyer's RV stocks MOST items which will ship within 1-3 business days as long as it is in stock. Our website does NOT show what is in stock in the warehouse so if you need to know when something will ship, and it doesn't have a Lead Time under the product's Additional Information, please contact us. For items that are in stock, the large majority of the orders ship within 1 business day but again can take up to 3 business days depending on how busy the warehouse is.

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  2.  

    How do I find out my order status?

    You can check the order status by clicking the "Order Status" link on the bottom of the website which will have you log into your account. If you have not created an account, or was not logged into your account at the time you placed your order, then sadly there is not a way at this time for you to check the status of your order on our website. You will receive an email with your tracking information though as soon as we have that information so please check your inbox and make sure our emails don't go into your spam/junk folder! For any other questions or updates, please contact us directly.

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  3.  

    Do I have to pay sales tax?

    As of right now, you only pay sales tax if you are shipping within the state of Arizona. If you are shipping anywhere else outside of the state of Arizona then you will not have a sales tax charge on your order. This is subject to change and we will update our information on the website as needed.

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  4.  

    When does my credit card get charged?

    When you place an order Dyer's RV verifies that you have sufficient funds and will place a hold on these funds. Once your order is processed, Dyer's RV then charges your credit card and physically transfers the funds from your account to our account. If it is a Special Order item or something that is on backorder, we will charge your card right away so we can process your order and have the status changed to ship out immediately once the part is back in stock or ready to ship out.

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  5.  

    How much is shipping?

    We offer free shipping on a select number of products on our website which will be clearly marked as "Free Shipping". For other items, you can add the product to the shopping cart and get a shipping quote while viewing your shopping cart. Once you are viewing your shopping cart, go to the section named "Estimate Shipping and Tax" and fill in the required information then click on "Get a Quote". *The Free Shipping and/or Flat Rate Shipping promotion does not apply to certain states and/or provinces. (Additional charges are required for Hawaii, Alaska and US territories)*

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  6.  

    How will my order ship?

    Your order will ship through one of the following carriers: United Parcel Service (UPS), Federal Express (FedEx), United States Postal Service (USPS) or by any various LTL Freight company (products that ship this way are marked on our website as "LTL Freight"). Dyer's RV reserves the right to choose the carrier. We choose which carrier will get it to you the quickest and also which is more likely to get your order to you in the best shape. If you cannot receive deliveries by a certain carrier at your address and need to know how your order will ship then please contact us directly with all of the Item #'s you are ordering and your shipping address.

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  7.  

    Can I change or cancel my order?

    Orders cannot be changed once placed. Orders cannot be cancelled once the order has been processed. We process orders quickly in order to provide fast shipping for customer satisfaction so PLEASE review all of your shipping, billing and payment information as well as review the items you are ordering BEFORE placing your order. See our Return Policy for more information.

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  8.  

    What is the return policy?

    Please read our Return Policy.

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  9.  

    What do I do if my package arrives damaged?

    Please inspect all items upon or shortly after the delivery. If you are present at the time of the delivery and an item arrives damaged please refuse the item (do not accept the shipment from the driver) and notify Dyers immediately. If you are not present during the delivery please inspect the items at your earliest opportunity and notify Dyers of any damage. You have 15 days from the delivery date to notify Dyers of products damaged in transit.

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  10.  

    Do we offer volume pricing for large orders?

    Generally no, however you can contact us and request a quote. An item won't be considered volume purchasing unless you are purchasing over 20 of that item.

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  11.  

    Will my item look exactly like the picture?

    Most of the time, however we cannot guarantee the item will be exactly the same. Use the pictures as a general guideline. We strive to make sure all pictures are accurate, but it is a never ending battle. Manufactures change products constantly and its difficult to always make sure what is dispalyed on the site is exactly what the manufacture shipped us.

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  12.  

    Is it safe to order over the internet?

    It is perfectly safe to order over Dyer's RV Supplies website. Dyer's RV Supplies uses 128 bit Secure Socket Layer encryption to insure the safety of your information and credit card numbers. Dyer's RV Supplies does not store your credit card information! When you place an order, the information is sent directly to the payment processor over the Secure Socket Layer. It never gets stored on our systems. Hence, sometimes we will have to ask for your credit card information again because of this policy.

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  13.  

    Can I order by phone or fax?

    We do not accept fax orders. You can order over the phone via our toll free number listed on the top of the page. We encourage you to use our website though, as it is more convenient for you to be able to place the order any time of day over our website. If you would like to place an order over the internet but just are not confident you can do it, call us over our toll free number and a service representative will be more then happy to walk you through it. Just don't like ordering online? No problem, we are more then happy to take phone orders just call toll free: 1-866-713-3429

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  14.  

    How can I pay for my order?

    We accept Visa, Master Card, American Express, Discover, PayPal and Google Checkout. You can also send a money order however, this will delay your order. If you wish to send a money order, add the items you wish to purchase to the cart, then print a paper copy of the cart, it will have your total including shipping. Enclose a copy of the cart and include the money order for the total and mail it to

     

    Customer Service
    4122 W Innovative Dr STE 105
    Phoenix, AZ 85086

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  15.  

    Where do you ship to?

    Anywhere in the continental United States. Hawaii, Alaska, US territories need to contact customer service to get a shipping quote.

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