Returns and Exchanges Policy
Requesting a Return/Reporting Damage or Shipping Problem
Please email us at firstname.lastname@example.org with your Order Confirmation # (can be found on the email you received after placing your order) at any time to request a return authorization. Please specify which part(s) you are wanting to return.
For damage or shipping problems please send photos of the damage (if applicable) to email@example.com with your Order Confirmation # as well as any other necessary explanations. Please also let us know if you want to be refunded or if you would like us to process a reorder for a replacement. We will respond during Office Hours which can be found under Office Hours & Locations.
All returns require authorization from DyersOnline.com. Returns will NOT be accepted without a Return Authorization Number (RMA) written on the outside of the package. The warehouses that all returns are shipped back to receive numerous truck shipments and deliveries daily, if your return does not have an RMA number then it could mistakenly be received and put into inventory without your return being processed.
Any type of return (damaged, defective, missing pieces, wrong product etc.) for any items that have been installed will be denied. Once a product is installed it automatically becomes a manufacturer warranty case. We cannot issue a return or issue a replacement product unless a warranty claim is filed with the manufacturer and they approve the return and replacement.
At DyersOnline.com you will have 30 days from the day it is delivered to return an item for a refund unless stated otherwise within the "Additional Information" section for that product on our website. Shipping charges will NOT be refunded, and you, the customer, are responsible for the return shipping charges. Similar to your local brick and mortar RV store, they would not reimburse you for your time, gas, or wear and tear on your automobile to return something you purchased and no longer wanted/needed to the store.
Special order items, clearance sale items, electrical items, or items that are specifically marked as non-returnable are NOT returnable and NOT refundable.
Some items on our website can only be returned within 10 days from the day it was received due to the manufacturer’s policy. This will be clearly marked on our website under “Additional Information” and “Return Policy” on each product.
Why the Re-Stocking Fee?
Returns significantly increase the cost of doing business.
When customers want to return an item that was already packed and shipped out, we are incurring additional costs as a business. Most businesses help recover these additional costs with a restocking fee.
These added costs include receiving and inspecting the returned product for defects or damage to both the product and the original packaging, spending time to put all returns back into inventory, and because there is also the risk of taking back a product without any guarantee of future sales. We strive to do it right the first time by allowing customers to call us or email us for assistance to prevent returns so we are able to continue offering low prices throughout our website.
All non-defective items may incur up to a 15% restocking/handling fee. If the item had “Free Shipping” or was sold at a reduced shipping rate (cost of shipping to you was less than what was actually paid), then you will be charged the difference of the actual shipping charge OR up to a 15% restocking/handling fee, whichever is greater.
If an item is defective within 30 days from time of shipment, DyersOnline.com at our discretion, may exchange the item or have the manufacturer repair/exchange the item. A pick-up for the defective item will be issued and a reorder for a replacement will be placed at no charge to to the customer after the defective item is received back, inspected, and deemed defective.
If the customer wishes to do a cross ship (have the replacement product shipped out before the defective item is returned) then the customer must place a new order and pay for it either online or over the phone with a representative. A pick-up will be issued to have the defective product returned and then upon receiving the item, DyersOnline.com will inspect it and then refund the credit card you used for the original order accordingly.
DyersOnline.com, and/or the manufacturer that the product is returned to, reserves the right to determine if an item is defective or not after testing. Any item deemed non-defective will be processed as a refund instead of a reorder unless discussed otherwise.
The following charges will be deducted from your refund if the item is NOT deemed defective:
- - The cost of shipping for the pick-up we issued to have the product returned to DyersOnline.com
- - A 15% restocking/handling fee OR the difference in the original shipping if the item had “Free Shipping” or was sold at a reduced
- shipping rate (cost of shipping to the customer was less than what was actually paid), whichever is greater.
After 30 days, the item falls under the manufacturer warranty and the customer must contact the manufacturer for help with any repairs/replacement issues.
Please inspect all items upon delivery or shortly after the delivery. If you are present at the time of delivery and an item arrives damaged please refuse the item (do not accept the shipment from the driver) and call us at 623-266-3022 for a return immediately.
If you are not present during the delivery please inspect the items at your earliest opportunity and notify Dyer’s of any damage. We will request photos of the damage to the product and to the shipping parcel. You have 7 days from the delivery date to notify Dyer’s of products damaged in transit. *Please note: A damaged refusal is not the same thing as a Refused Shipment as described below.*
All refused shipments due to buyer’s remorse, changed minds and/or unavailable for delivery (which is an automatic return to sender by the shipping carrier) type scenarios will be subject to a 15% restocking fee OR the difference in the original shipping if the item had “Free Shipping” or was sold at a reduced shipping rate (cost of shipping to the customer was less than what was actually paid), whichever is greater. No credit will be given for shipping charges. NO EXCEPTIONS!
Orders that have already been submitted and are in the “Processing” status or “Shipped” status cannot be cancelled and must be returned which falls under the Return Policy guidelines.