Return Policy

Requesting a return for a product you no longer need or want

1. Email us through our Contact Us page with your Order Confirmation #, or reply to any of the emails we have sent you, to request a return authorization within 30 days from the day your order was delivered. Some items have a 10 day return policy or are non-returnable and non-refundable — please check the product listing.
2. Confirm which parts you want to return if you ordered more than one item, and confirm they have not been used, installed or bench tested, and that they are in brand new condition with the original packaging. An item that has been used or installed is not eligible, regardless of how many days have passed.
3. Give us the reason for the return — ordered the wrong part, no longer need it, and so on.

We reply during the hours listed on our Office Hours & Location page.

The 30 day window applies only to items that are unused, uninstalled, and in new condition with their original packaging. That is the only kind of return we are able to accept. In most cases you have 30 days from the day an item is delivered to request the return. Once the Return Authorization is approved you have 2 weeks from the approval date to ship it back to us. Some items give you only 10 days, and some cannot be returned at all.

Which rule applies to a given item is shown under the “Additional Information” section on that product’s page. Shipping charges are not refunded, and you are responsible for return shipping. This works the same way as your local RV store — they would not reimburse you for your time, gas, or wear and tear to bring something back either.

Some items carry a 10 day return window instead of 30 because of the manufacturer’s own policy, and some cannot be returned at all. Both are shown on the product page under “Additional Information”.

Some products cannot be returned or refunded under any circumstances, including items that arrive exactly as described and have never been opened. The “Return Policy” line on the product page is the authority. It appears under “Additional Information” on the listing, and it overrides anything on this page. If it reads Non-Returnable / Non-Refundable, that is final from the moment the order is placed.

Categories that are almost always non-returnable

• Fender skirts — single, tandem and triple axle
• Circuit boards and control boards
• Complete awnings
• Drapes, curtains and made-to-order soft goods
• Tow dollies and car carriers

Treat these lists as a guide, not the rule. Some products inside these categories can be returned, and a few outside them cannot. The product page is always the deciding word. If the listing does not show a Return Policy line, or you are not sure, ask us before you order — we will confirm it for you in writing, and that confirmation stands.

DyersOnline.com does not provide, administer, or extend any warranty of its own. Every product we sell is covered only by the warranty offered by its original manufacturer, on that manufacturer’s terms and for that manufacturer’s stated period. We are an online retailer. We are not a certified service center, a warranty administrator, or an authorized repair facility for any brand we carry.

Additional warranty terms

• Coverage, length, and what is included are set entirely by the manufacturer and vary by brand and by product. Check the documentation that came with your item.
• Products installed by anyone other than a certified technician may have their warranty voided by the manufacturer. This matters most on appliances, air conditioners, refrigerators, furnaces, and water heaters.
• Filing a warranty claim does not pause or extend the 30 day return window, and does not create a right to return an item outside of it.
• Most manufacturer warranties cover the original purchaser only. Items resold, or installed on a unit you do not own, may not be covered.

Many manufacturers require you to deal with them directly on any warranty claim — Dometic, Coleman-Mach, Suburban, Norcold, Atwood, Thetford and Furrion among them. For those brands there is no 30 day period with us at all. The claim goes to the manufacturer from day one, even if the item was delivered yesterday and is still in the box. We will give you proof of purchase and the right warranty contact, but we cannot file the claim, force it, or overturn their decision.

Where a brand does allow a retailer to open a return-to-vendor request, and the item is still uninstalled, tell us within 30 days of delivery with photographs of the defect and we will start that request for you. Notify us immediately and wait for our instructions before doing anything else. That is the only situation in which the 30 days has any bearing on a defective item.

Once a product has been installed it is a warranty matter with the manufacturer, whatever the brand and whatever the day count. DyersOnline.com is an online retailer only and is not authorized to perform any warranty claim or service. All defective claims are handled according to the original manufacturer’s policy, no exceptions.

Where we can open the claim, here is how it goes

1. We ask you for details and photos of the defect, then start a return-to-vendor request with the original manufacturer.
2. The manufacturer decides on one of four outcomes:
   • They require testing first, and give you an address to ship the product to or a certified service center to take it to. Shipping both ways is your cost, reimbursed only if the product is found defective.
   • They accept it is defective, do not need it back, and send a replacement.
   • They determine only one part is defective and send that part.
   • They will not diagnose over the phone for safety and liability reasons, and require a certified service center.

DyersOnline.com and the manufacturer reserve the right to determine whether an item is actually defective after testing. Anything found not defective is processed as a refund rather than a replacement unless we agree otherwise, and if you want the product back you pay the shipping.

If the item is not found defective, these come out of your refund:

• Up to a 25% restocking fee, plus the difference in original shipping if the item shipped under “Free Shipping” or a reduced rate.
• Any fees charged by the manufacturer.

Inspect everything at delivery, or right after. If you are there when it arrives and an item is damaged: take photos, then refuse that item — do not accept it from the driver — and make sure the driver writes down that the refusal is for shipping damage. Then contact us for further assistance.

If you were not there, or the damage was concealed inside the packaging, inspect the items and tell us within 7 days of delivery. We will ask for photos of the damage to the product and to the shipping parcel. After 7 days the carrier will no longer accept a damage claim from us, so we cannot process one for you either.

Refusing an item for shipping damage costs you nothing. It is not treated as a change-of-mind refusal, and no restocking fee applies.

Damage claim procedure

1. Email us through our Contact Us page with your Order Confirmation #, or reply to any email we sent you, with photos of:
   • Any damage to the products
   • Any damage to the shipping parcel
   • The packing slip
2. We process the claim and come back to you with next steps. Keep the original packaging — the damaged product may need to go back to the vendor.

Orders already in “Processing”, “Packed”, or “Shipped” status cannot be cancelled. They have to be returned under the rules above. Address changes also cannot be made once an order reaches those statuses. Special order items cannot be cancelled and are non-refundable and non-returnable, no exceptions.

Returns add real cost to running a store. So why allow them at all? Because it would not be fair to our customers not to. Sometimes you need to see a part in person, and sometimes you order something you turn out not to need.

When an item has already been packed and shipped, taking it back costs us money. Most businesses recover that with a restocking fee. Doing it that way lets us keep everyday prices lower, instead of quietly raising every price to pay for “free” returns the way some larger companies do. Either way the cost of returns is in the price — we would rather it sat with the returns than with everyone.

What a return actually costs us:

• Receiving and inspecting the product and its original packaging.
• Time and materials to put it back into sellable inventory.
• The risk of taking back stock with no guarantee it sells again.
• Labor — every warehouse has a department dedicated to processing returns.

We work hard to prevent returns by getting the order right the first time, which is why we keep a trained customer service team available by phone and email before you buy. That is what lets us keep prices low across the site.